Privacy Policy

Casa Olivia · St. Johns County, Florida · Last updated October 25, 2026

The short version

We collect only what we need to handle your booking and your stay.
We never sell your information or use it for advertising.
Card details are handled by Stripe, our payment processor, and never touch this website.
The only cookies are Stripe's, used to keep payments secure. No tracking, no ads.
Email hello@casaolivia.org to see, correct or delete your information.

1. Who we are

This website is run by Casa Olivia ("we" or "us"), a vacation rental home in St. Johns County, Florida. This policy explains what personal information we collect on casaolivia.org, how we use it, and the choices you have.

2. What we collect

Booking details you give us: your name, email address, phone number, stay dates, number of guests and any notes you add.
Your agreement to our rental terms: the date and time you agreed, the version of the terms, and your IP address, as a record of the agreement.
Payment information: you enter your card in Stripe's secure payment form. Stripe processes the payment and keeps your card on file so we can place the refundable security deposit hold described in our rental terms. We only receive a reference to the card from Stripe, never the card number.
Stay details: the door code we set for your stay and the status of your payment and deposit.
Messages: anything you send us by email.
Technical information: like any website, our hosting provider records basic information such as IP address and browser type to keep the site running and secure.

3. How we use it

To confirm and manage your booking, take payment, and place, release or charge the security deposit hold.
To send you emails about your stay: your booking confirmation, arrival information with your door code, and deposit updates.
To answer your questions and help during your stay.
To prevent fraud and keep our home and website secure.
To meet our tax, accounting and legal obligations.

We do not sell or rent your information, and we do not use it for advertising. We do not send marketing emails.

4. Who we share it with

Only with the services that help us run bookings, and only what they need:

Service	What for
Stripe	Payments, the card on file for the deposit hold, and fraud prevention
Resend	Delivering our emails to you
Netlify	Hosting this website, storing booking records and sending us booking notifications
Google Fonts	Loading the fonts on this website (your browser connects to Google to download them)

We share our calendar with Airbnb and VRBO so the same dates can't be booked twice, but it only shows dates as "Reserved", without any guest details. Stripe, Resend and Netlify handle your information on our behalf under their own data protection terms, and only to provide their service to us. We may also share information if the law requires it, or to protect our property, our guests or ourselves.

5. Cookies

Cookies are small files a website stores in your browser. This website does not set any cookies of its own, and we use no analytics, tracking or advertising cookies.

Our payment processor, Stripe, uses cookies and similar technology to keep payments secure and detect fraud, for example to recognize when a stolen card is being used or when a bot is trying cards. It may also show a quick security check (hCaptcha). Stripe uses this information only for fraud prevention and security, never for advertising. These are essential for taking payments safely. The cookies Stripe uses and how long they last are listed in Stripe's cookie policy.

Your choice: when you first visit, you can accept or deny these cookies.

Accept: Stripe loads with the page, which helps it protect payments.
Deny: Stripe is not loaded while you browse. If you decide to book, Stripe loads when you get to the payment step, because a payment can't be processed without it.

We remember your choice in your browser. You can change it anytime with the Cookie settings link at the bottom of our home page. You can also block or delete cookies in your browser settings. How Stripe handles your information: Stripe's privacy policy.

Do Not Track: we don't track visitors across websites, so a browser "Do Not Track" signal doesn't change anything on this site.

6. How long we keep it

We keep booking records for as long as we need them for your stay and for tax, accounting and legal requirements, generally up to 5 years after your stay. Stripe keeps payment records as required by financial regulations. After that, we delete them when they're no longer needed.

7. Your choices and rights

You can ask us to see the information we have about you, correct it, or delete it, by emailing hello@casaolivia.org. We'll reply within 30 days. We may need to keep some records when the law requires it, for example for taxes. California residents can also request this information under California law.

8. Security

This website uses an encrypted connection (https). Card details are handled only by Stripe. Access to booking records is password protected and limited to us.

9. Children

This website is not meant for children. The person making a booking must be at least 25 years old, and we don't knowingly collect information from anyone under 18.

10. Changes

If we change this policy, we'll post the new version here and update the date at the top.

11. Contact

Questions about your privacy? Email hello@casaolivia.org.

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